Description
🍏 AppleCare OS Support – Preferred (2 Years, Academic) 🎓💻
Empower your IT team with enterprise-level AppleCare OS Support. With Preferred 2-Year coverage, your organization gains access to expert Apple engineers for advanced Mac OS X Server, macOS, and iOS integration, migration, and troubleshooting. Perfect for academic institutions and enterprises, this plan ensures fast, reliable support when you need it most.
✨ Key Benefits
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📞 Unlimited phone consulting – advanced troubleshooting & integration support
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🕑 Fast response times – priority 1 issues addressed within 2 hours (12×7 availability)
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👨💻 Technical Account Manager – assigned for one year for personalized guidance
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🛠️ AppleCare Help Desk Support – unlimited incidents for software & hardware troubleshooting
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📚 Help Desk Tools – quarterly updated library of Mac OS installation & diagnostic utilities
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🌍 Enterprise-ready – covers advanced deployment, command-line support & server operations
📦 What’s Included
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📞 Phone consulting – unlimited enterprise-level incidents
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👥 Support for 2 designated technical contacts
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👨💻 1× Technical Account Manager (for the first year)
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🛠️ AppleCare Help Desk Tools (quarterly updates included)
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🔒 Academic licensing (special pricing for education)
📊 Technical Specifications
| Feature | Details |
|---|---|
| 📅 Duration | 2 Years |
| ⏰ Availability | 12 hours/day, 7 days/week |
| 📞 Response Time | 2h (high), 24h (medium), 48h (low) |
| 👥 Users Covered | 2 technical contacts + 1 manager |
| 🖥️ Software Supported | Apple macOS, Mac OS X Server |
| 🎓 Licence Type | Academic |
🔥 Why Choose AppleCare OS Support Preferred?
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✅ Reliable enterprise-level Apple support
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✅ Designed for academic institutions & businesses
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✅ Ensures smooth deployment & server uptime
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✅ Peace of mind with priority response times