Description
π AppleCare OS Support β Preferred (2 Years, Academic) ππ»
Empower your IT team with enterprise-level AppleCare OS Support. With Preferred 2-Year coverage, your organization gains access to expert Apple engineers for advanced Mac OS X Server, macOS, and iOS integration, migration, and troubleshooting. Perfect for academic institutions and enterprises, this plan ensures fast, reliable support when you need it most.
β¨ Key Benefits
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π Unlimited phone consulting β advanced troubleshooting & integration support
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π Fast response times β priority 1 issues addressed within 2 hours (12Γ7 availability)
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π¨π» Technical Account Manager β assigned for one year for personalized guidance
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π οΈ AppleCare Help Desk Support β unlimited incidents for software & hardware troubleshooting
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π Help Desk Tools β quarterly updated library of Mac OS installation & diagnostic utilities
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π Enterprise-ready β covers advanced deployment, command-line support & server operations
π¦ Whatβs Included
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π Phone consulting β unlimited enterprise-level incidents
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π₯ Support for 2 designated technical contacts
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π¨π» 1Γ Technical Account Manager (for the first year)
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π οΈ AppleCare Help Desk Tools (quarterly updates included)
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π Academic licensing (special pricing for education)
π Technical Specifications
Feature | Details |
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π Duration | 2 Years |
β° Availability | 12 hours/day, 7 days/week |
π Response Time | 2h (high), 24h (medium), 48h (low) |
π₯ Users Covered | 2 technical contacts + 1 manager |
π₯οΈ Software Supported | Apple macOS, Mac OS X Server |
π Licence Type | Academic |
π₯ Why Choose AppleCare OS Support Preferred?
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β Reliable enterprise-level Apple support
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β Designed for academic institutions & businesses
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β Ensures smooth deployment & server uptime
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β Peace of mind with priority response times